Trilops, LLC (“we,” “us,” or “our”) is committed to protecting the privacy of all individuals who provide personal information to us, including data recorded by customers in WealMD that relates to their clients. This Privacy Policy explains how we collect, protect, use, and share personal information.

We may review and update this policy occasionally. When changes are made, we’ll update the version on https://weal.app/policies/privacy and notify our customers within Weal and in other suitable locations.

Definitions

• Trilops, LLC is the company behind Weal.
• Weal is the software application and services associated with it that don’t have a separate privacy policy.
• Agreement refers to the Weal Terms of Service found at https://weal.app/policies/terms.
• Customer is a user of Weal who has agreed to our Terms of Service.
• Personal Information means information that can identify an individual.
• Services means the provision of the Weal software application, platform, and related services (such as customer support).

Personal Information We Collect

We collect personal data in two main ways—directly from you and indirectly.

Information Collected Directly from You

We collect personal information directly when you submit inquiries on our website, use Weal, or contact us by chat, email, or phone. This may include name, address, email address, phone number, and payment information.

We do not collect special categories of data such as information about race, ethnicity, religious beliefs, sexual orientation, political opinions, trade union membership, or health information unless required for service purposes, and we do not collect data about criminal convictions and offenses.

Information Collected Indirectly

We collect personal information indirectly when a user of Weal records data about other individuals. For example, a healthcare professional may record patient information.

This can include information like names, contact information, health insurance numbers, treatment records, and notes, which may contain sensitive information.

We also collect:

• Browser and Hardware Data: such as IP address, device type, operating system, browser type, screen resolution, and language preferences.
• Cookie and Tracking Technology Data: such as pages visited, time spent on pages, language preferences, and other traffic data.
• Transaction Data: including details about your Weal subscription, payment dates, and renewal dates.

How We Use This Information

The personal information we collect is used to operate Weal effectively.

• Customer Data: is used for billing, identification, authentication, and contacting users as necessary.
• Marketing: We may use email addresses to share updates, tips, and offers. Recipients can unsubscribe from these communications at any time.
• Third-party Data (User-entered): Information recorded by Weal users regarding third parties is only used for support and technical assistance.

Other ways we may use personal information:

• To provide customer service and respond to inquiries.
• To analyze trends, optimize Weal, monitor usage or traffic, and gather demographic information about our user base.
• To control unauthorized use or abuse of Weal, investigate violations of our policies, or detect activities that may be illegal.

Information Disclosure

Except as described in this Privacy Policy, Weal does not share, sell, or rent personal information without permission or unless required by law.

We work with third-party services in the United States (such as our web host, backup, and payment provider) that have limited access to personal information solely for the purposes of performing services on our behalf. These services are required to handle data following our security and privacy standards.

Customers may choose to integrate third-party applications via API keys, allowing access to data within their Weal account. We are not responsible for the privacy practices of third-party services; users should review and understand the privacy policies of third-party services before use.

In certain circumstances, we may disclose personal information to comply with the law, enforce our Terms of Service, protect our rights, or in case of a merger, acquisition, or sale of assets.

Security of Your Personal Information

We take security seriously. Personal information is encrypted, stored securely, and access is restricted to those who need it. We review our technology and processes regularly to maintain security.

If there is a security breach that affects directly collected information, we will notify affected users within 72 hours. In cases involving indirectly collected information, we will notify affected customers so they can inform impacted individuals.

Access, Correction, and Deletion of Personal Information

• Access: You can request a copy of your data via email at privacy@weal.app.
• Correction: If you believe there is an error in your information, you may correct it yourself (where available) or request a correction.
• Deletion: You may request the deletion of your personal information. We will comply unless required to retain it by law, in which case you will be informed of the retention reason.

If you need to transfer your data to another service, you may request your information in a commonly used, machine-readable format.

You may withdraw your consent for data processing at any time, but this may impact Weal’s functionality.

Data Controlled by Our Customers

Weal users may submit information to the Service for hosting and processing (“Customer Data”). Trilops, LLC does not access, share, or distribute this Customer Data except as described in Weal’s Terms of Service or as required by law. We may access Customer Data to provide the Services, address technical issues, or prevent abuse, as necessary.

If you are an individual whose data has been entered by a Weal user and wish to exercise your rights to access, correct, amend, or delete your data, please contact the Weal customer who entered your data. We will support them as needed in responding to your request.

Local Access and Privacy Laws

We acknowledge that Weal users may have local obligations relating to their clients’ data privacy and that we must comply with certain legal frameworks where required. However, please note that Trilops, LLC is based in the United States and does not operate under GDPR or UK GDPR.

Questions or Complaints

If you have questions or complaints about our Privacy Policy or how we handle personal information, please contact us at info@trilops.com.